1. Acceptance of Terms

By booking or using our services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our services.

2. Service Description

chauffeurservicecleveland.com provides luxury ground transportation services including airport transfers, corporate transportation, special event transportation, and hourly charter services throughout the Greater Cleveland and surrounding areas.

3. Booking and Reservations

Reservations are requests until you receive a written quote or confirmation
Vehicle assignment depends on coverage for the requested date and time
Accurate pickup location, time, and contact information is required
Payment and any card requirements follow the quote and the reservation form

4. Cancellation Policy

Cancellation, change, wait, and no-show terms are stated on the written quote or confirmation for that reservation.

5. Payment Terms

Payment timing follows the quote for the trip. Quoted prices include gratuity. Applicable fees are the ones shown on that quote. If the itinerary changes after you confirm, those changes are quoted in writing before they apply.

6. Passenger Conduct

Follow applicable law and any vehicle rules stated on your confirmation. Service animals are welcome at no extra charge. Ask dispatch if you need a child seat, extra luggage space, or to confirm a separate pet request.

7. Traffic, weather, and belongings

Traffic, weather, airport operations, and street closures can change the drive. Wait and delay terms are on the quote. Keep valuables with you when you leave the vehicle. Ask dispatch if you need help locating an item left in a car.

8. Insurance

Transportation is performed by the operator assigned to your reservation. Ask us if you need insurance details for that trip.

9. Modifications

We reserve the right to modify these terms at any time. Continued use of our services constitutes acceptance of any modifications.

10. Contact Information

For questions about these Terms of Service, please contact us at:

Contact: Email us